Refund & Cancellation Policy
Effective Date: 23-08-2025
At Vaishnavi Salon, Fatehpur, we value your trust and strive to provide the best possible beauty, grooming, and training services. This Refund & Cancellation Policy outlines our guidelines for service cancellations, rescheduling, and refunds.
1. Appointment Cancellations
Clients are requested to cancel or reschedule appointments at least 24 hours in advance.
Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee (up to 50% of the service amount).
No-shows without prior notice will be charged the full service amount.
2. Prepaid & Advance Bookings
For certain services (like bridal packages or special treatments), an advance payment is required to secure your booking.
This advance payment is non-refundable, but you may reschedule your appointment once without penalty if informed 48 hours in advance.
3. Refund Policy
Services once availed are non-refundable.
If you are dissatisfied with a service, we encourage you to notify our team immediately after the session, and we will make every effort to address your concerns.
Refunds are only applicable in rare cases where services cannot be provided due to technical or operational reasons from our side.
4. Product Purchases
Products once sold are non-returnable and non-refundable, unless they are defective or damaged at the time of purchase.
In case of a defective product, replacement will be provided within 7 days of purchase, with proof of receipt.
5. Academy / Training Programs
Fees paid for training courses are non-refundable.
If you are unable to attend, you may request to shift to the next available batch (subject to seat availability).
6. Mode of Refund (if applicable)
Approved refunds will be processed to the original mode of payment within 7–10 working days.
